We can help

Customer Support

For delivery, billing, file, or accessibility help, email support@kitandfile.com.

What to include

Tell us the product name, the email used for the order, and what went wrong. For a corrupt file or access problem, include the error message and the device or application you were using. Do not send a full payment card number, password, or bank credentials.

Response time

We aim to acknowledge support requests within one business day. Complex delivery, payment, or merchant-of-record issues may take longer to investigate, but we will keep you informed.

Refund requests

30-day money-back guarantee: If this isn't right for you, email support@kitandfile.com within 30 days of purchase for a full refund, no questions asked. This is a refund window, not a promise of specific results.

Every individual digital kit comes with a 30-day money-back guarantee. To request a refund, email support@kitandfile.com within 30 days of purchase with your order number or the email you bought with. No reason is needed. Bundles and services aren't covered. Refunds are processed within 2 business days of your email and issued through Lemon Squeezy, our merchant of record. Your bank can take up to 10 days to show it on your statement. If you get a refund, you keep the license and the files. See our Refund Policy for details.

Company

Kit & File LLC
8595 Pelham Rd, Suite 400 #560
Greenville, SC 29615
United States

Effective August 10, 2026.