We can help

Customer Support

For delivery, billing, file, or accessibility help, email support@kitandfile.com.

What to include

Tell us the product name, the email used for the order, and what went wrong. For a corrupt file or access problem, include the error message and the device or application you were using. Do not send a full payment card number, password, or bank credentials.

Response time

We aim to acknowledge support requests within one business day. Complex delivery, payment, or merchant-of-record issues may take longer to investigate, but we will keep you informed.

Refund requests

Purchases processed through Paddle follow Paddle's refund-request process. Review our Refund Policy for the current Paddle links and instructions.

Company

Kit & File LLC
23 Peckham St
Greenville, SC 29607
United States