Purchases

Refund Policy

Refunds for purchases processed through Paddle are governed by Paddle's Refund Policy and Buyer Terms.

Paddle is the merchant of record

Paddle is the merchant of record and authorized reseller for purchases processed through Paddle. Paddle determines refund eligibility and processes approved refunds under its Refund Policy and Buyer Terms.

How to request a refund

Use the "View receipt" or "Manage subscription" link in your Paddle transaction email, or visit Paddle Buyer Support and select the refund option. Paddle will review and process the request.

Product support

For help accessing or using a Kit & File product, email support@kitandfile.com. Product support does not replace Paddle's refund-request process.

Mandatory consumer rights

Nothing on this page limits any mandatory consumer right or remedy that applies to a purchase. Paddle's Refund Policy and Buyer Terms apply together with those rights.

Effective August 10, 2026.