Your information
Privacy Policy
This policy explains how Kit & File LLC collects, uses, shares, and retains personal information when you use our site or contact us.
Information we collect
We collect information you choose to provide during store interactions, such as your name, contact information, support messages, order references, and the details needed to respond to your request. We may also receive limited order and delivery information from providers that support our store.
Checkout and payment information
The merchant of record identified at checkout separately processes checkout, payment, tax, receipt, refund, fraud-prevention, and transaction-support data under its own terms and privacy policy. Kit & File does not receive or store full payment-card credentials.
Purchase email and marketing email
Purchase receipts, download links, refund notices, and support messages are transactional communications. They are necessary to complete or support a purchase and do not enroll a buyer in marketing email.
The optional 18-day implementation series is separate. We enroll you only after you check the consent box and submit the form. We record the email address, consent wording and version, source product, page stage, and time of consent so we can honor that choice. Kit & File sends the series from hello@kitandfile.com using Kit as its email service provider. Every marketing email includes an unsubscribe link.
Recommendations and purchase history
We use the email address associated with a purchase to avoid recommending a product that the customer already owns. A private browser token lets the roadmap recognize that purchase on the same browser. It does not expose the buyer's email address to page scripts.
How we use information
We use information to operate the site, deliver purchases, provide support, prevent abuse and fraud, keep accounting and legal records, resolve disputes, improve our products, and understand aggregate site performance. We do not sell personal information.
How we share information
Information may be shared with service providers used for payment, fulfillment, email, analytics, hosting, security, accounting, and legal compliance, only as reasonably needed for those functions. We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business reorganization or transfer.
Retention and security
Records are retained only as long as reasonably needed for delivery, support, accounting, fraud prevention, legal obligations, and dispute resolution. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your choices and requests
You may contact support@kitandfile.com to request access, correction, or deletion where applicable. Some transaction and accounting records may need to be retained by law or by the merchant of record. You may unsubscribe from optional marketing email using the link in the message or by contacting us.
Children
This site is not directed to children under 13, and Kit & File does not knowingly collect their personal information.
Company and contact
Kit & File LLC is the business responsible for this policy. It is a South Carolina limited liability company and a wholly owned subsidiary of Just Signal LLC. Privacy questions may be sent to support@kitandfile.com or to 23 Peckham St, Greenville, SC 29607, United States.
Effective August 7, 2026.